At Xena Xcursions, we are committed to delivering your orders safely and efficiently, no matter where you are in the world. This Shipping Policy outlines how we handle deliveries, timelines, and related procedures.
Shipping Destinations We ship worldwide. Whether you’re in a bustling city or a remote location, we strive to get your order to you as quickly as possible.
Shipping Methods All orders are shipped via trusted courier partners. We currently offer Cash on Delivery as our only payment method. Please ensure someone is available to receive and pay for the order at the time of delivery.
Processing Time Orders are typically processed within 1–3 business days after confirmation. You will receive a notification once your order has been dispatched.
Estimated Delivery Time Delivery times vary depending on your location:
Local (Pakistan): 3–7 business days
International: 7–21 business days
Please note that delivery times are estimates and may be affected by customs clearance, weather conditions, or courier delays.
Shipping Charges Shipping fees are calculated at checkout based on your location and order size. Any applicable duties or taxes for international orders are the responsibility of the customer.
Order Tracking Once your order is shipped, you will receive a tracking number via email or SMS (where available). You can use this to monitor your shipment’s progress.
Delivery Issues If your order is delayed, lost, or arrives damaged, please contact us immediately at [email protected] with your order number and details. We’ll work quickly to resolve the issue.
Failed Delivery Attempts If the courier is unable to deliver your order due to unavailability or refusal to pay on delivery, the package may be returned to us. Re-delivery may incur additional charges.
Contact Us For any questions or concerns regarding shipping, feel free to reach out to our support team at: [email protected]